Home / Resource Center / FAQs
Frequently Asked Questions
Delivery & Ordering
What days and times do you deliver?
We deliver 7 Days a week. Monday to Friday from 6:00am to 5:00pm and Saturday and Sunday from 6:00am to 3:00pm.
Delivery outside these hours may be possible but subject to availability.
Do you deliver on weekends?
Yes — Saturday and Sunday we deliver from 600am to 300pm. Weekend bookings fill quickly, so we recommend ordering as early as possible.
When will my order arrive?
You’ll select a preferred delivery time at checkout.
Cold food orders may be delivered up to 1 hour prior, and hot food orders up to 20 minutes prior to ensure everything arrives safely and on schedule.
Can you deliver to my home for an event?
Absolutely. We deliver corporate catering, platters, and celebration food to homes, offices, venues and private locations.
Can you deliver to any venue we choose?
Yes — as long as the venue allows external catering. Just provide the address and access details when placing your order.
Which areas do you deliver to?
We deliver across Brisbane CBD, inner suburbs, South Brisbane, Fortitude Valley, Milton, West End, Logan, Ipswich, and surrounding areas.
If you’re outside this area, reach out — we can usually accommodate special requests.
Do you deliver outside of Brisbane?
Yes, for larger bookings and wholesale partners. Minimum spend or additional delivery fees may apply.
Is there a minimum spend?
Yes. Our minimum order for most Brisbane suburbs is $80.00.
As you move further out from the Brisbane, the minimum spend increases to cover additional travel time and delivery costs.
What if my order is below the minimum spend?
Pick-up from our Stone’s Corner kitchen is available.
What notice is required for an order?
Our cut-off time for standard orders is 12pm the business day before you need your delivery.
For larger events, grazing tables, or wholesale quantities, we recommend booking earlier to secure availability and ensure we can prepare everything to our high standards.
If I need catering tomorrow, what’s my latest cut-off time?
Our cut-off for next-day orders is 12pm the day prior.
For urgent or last-minute orders, contact us — if we can help, we absolutely will.
Can I make changes to my order once it’s been placed?
Yes, if changes are made before cut-off times and we haven’t begun production.
Last-minute edits depend on availability, but we’ll always try to accommodate you.
Can I order without creating an account?
Yes — you can place an order as a guest.
Creating an account simply makes reordering and saving delivery details easier.
Food, Dietary & Events
Can you cater for specific dietary requirements?
Yes — we offer a wide range of options including vegetarian, vegan, gluten-free, dairy-free, halal-friendly and more.
If you have guests with severe allergies, please let us know so we can provide the safest possible options.
Allergens & Cross-Contamination Notice
My Alter Ego Catering prepares all food in a licensed commercial kitchen that handles common allergens, including but not limited to:
- Gluten (wheat)
- Dairy (milk)
- Eggs
- Soy
- Nuts
- Tree nuts
- Sesame
- Fish
- Shellfish
- Lupin
- Sulphites
While we take great care with food handling, hygiene, and separation of ingredients, cross-contamination may still occur.
Because of this, we cannot guarantee any product is completely free from allergens.
Customers with severe allergies or anaphylaxis should inform us when placing their order so we can provide the safest possible advice and options.
If you are unsure whether a menu item is suitable for your dietary needs, please contact our team before ordering.
Do you do grazing tables and set them up?
Yes — our grazing tables are one of our specialties.
We’ll deliver, set up, style and pack down.
Can we get hot food delivered early and heat it ourselves?
Yes — many clients choose early delivery for convenience.
We provide reheating instructions so everything is perfect when you serve it.
What types of events do you cater for?
We cater for corporate meetings, training days, conferences, home events, birthdays, school events, product launches, staff lunches, morning teas, celebrations, and private functions of all sizes.
Licensing, Safety & Staff
Do you have a liquor licence?
No — we don’t supply alcohol, but you’re welcome to provide your own at your event.
Do you hire out staff?
Yes — depending on availability. We can provide setup staff, service staff, and event assistants for corporate or private functions.
Minimum hours apply.
Do you hold the required food licences and food safety program?
Yes — we operate a fully insured commercial kitchen with an approved Food Safety Program, council licensing, and strict hygiene procedures.
Payments, Accounts & Policies
What is the payment process?
You can pay securely online via card, Stripe, or invoice for approved corporate accounts. Payment is required before production unless you have an active trade account.
What are your payment policies?
All online orders require full payment at checkout unless you have a trade account with us. Approved corporate clients may be invoiced on 7- or 14-day terms depending on their account. Longer terms can be negotiated if needed.
How do your online corporate accounts work?
Approved businesses receive:
- Login access
- Saved delivery addresses
- Invoice billing
- Order history
- Ability to repeat previous orders
- Priority support for corporate events
To apply, simply complete our corporate account form.
What if I need to cancel my order?
We understand plans change.
- More than 24 hours notice: Full refund or credit
- Same-day cancellations: 100% fee as your order will already be in production
- Large event/grazing bookings: Require more notice (2–7 days depending on size)
Do you charge cancellation fees?
Fees only apply if food has already been prepared, staff booked, or products sourced specifically for your order.
We always do our best to minimise costs for you.
Business Information
Where are you located?
We operate from our commercial kitchen in Stone’s Corner and deliver across Brisbane and surrounds.
Additional Helpful FAQs
Can you accommodate standing orders for regular meetings or weekly catering?
Yes — many corporate clients book recurring catering.
We can set up a weekly, fortnightly or monthly schedule that runs automatically.
Do you offer wholesale supply for cafés, hotels, schools or service stations?
Yes — we have a dedicated wholesale program with consistent production, customised products and reliable early-morning delivery.
Do you provide environmentally friendly packaging?
Yes — we use recyclable and eco-friendly packaging wherever possible.
Can you help plan catering quantities for my event?
Absolutely — tell us your guest numbers and event style, and we’ll recommend perfect quantities.